While I have used Amazon.com in the past, here and there, to collect things to clutter my room with, I tend to go to a local store. In the case of buying books lately, I have been exclusively buying from Amazon to help out fellow authors. After all, it's not if your good or not, it's how high that ranking gets. I don't feel this way, but clearly there are people who do, so I do my best to help where I can. Sure, I can get awareness as well by making sure my local bookstore carries them, especially if I have to special order the damn thing, but most people seem to feel more comfortable with those ranking numbers. Oddly, even more-so, the ones found on Amazon.com.
A couple of months ago, I pre-ordered Personal Effects: Dark Art by J.C. Hutchins. Later, I added to that order Nina Kimberly the Merciless by Christiana Ellis, and then chose to just have both orders sent once the books are available. Since Nina Kimberly was already available at the time I ordered it, all I had to do was wait for June 9th for them to be sent together. Color me surprised when I received a email from Amazon.com stating that my books had shipped on the 3rd of June, meaning, as long as it was sent via standard mail (using gas powered machinery), I should receive my books by June 9th, or close to. Yay!
This was not the case.
Today, thirteen days after the order was said to have shipped, the man carrying my order, I'm guessing by foot from Kentucky to Utah, finally arrived. Proof in the picture below.
Despite this, I am not happy. Not by the fact it nearly took two weeks for my order to travel what should have taken much less. I say this because I can send BACK an game to Gamefly and have them send my NEXT game and get it in less time.. These said games being forced to travel just as many states, if not more in the process. I'm upset because even though my shipment order sheet clearly states that Personal Effects and Nina Kimberly were shipped in the same package, only Personal Effects exists in said package.
Now I've been forced to deal with Customer Support where I was asked almost right off the bat, "Did you double check the box?" What, did the rep really think they sent a box the size a Live Doll comes in? The box was barely big enough to contain Personal Effects, so I doubt I missed where Nina might be hiding. (I swear I'm not Francis, Nina, Really!)
Now, after supposedly convincing them I did not receive the book, I have to wait for Amazon to send me my missing book. A book they say they will be sending to me via Two Day Shipping. Let's see if it take this package the 2 days, or 13. Either way, not the best way to keep a customer.
A couple of months ago, I pre-ordered Personal Effects: Dark Art by J.C. Hutchins. Later, I added to that order Nina Kimberly the Merciless by Christiana Ellis, and then chose to just have both orders sent once the books are available. Since Nina Kimberly was already available at the time I ordered it, all I had to do was wait for June 9th for them to be sent together. Color me surprised when I received a email from Amazon.com stating that my books had shipped on the 3rd of June, meaning, as long as it was sent via standard mail (using gas powered machinery), I should receive my books by June 9th, or close to. Yay!
This was not the case.
Today, thirteen days after the order was said to have shipped, the man carrying my order, I'm guessing by foot from Kentucky to Utah, finally arrived. Proof in the picture below.
Despite this, I am not happy. Not by the fact it nearly took two weeks for my order to travel what should have taken much less. I say this because I can send BACK an game to Gamefly and have them send my NEXT game and get it in less time.. These said games being forced to travel just as many states, if not more in the process. I'm upset because even though my shipment order sheet clearly states that Personal Effects and Nina Kimberly were shipped in the same package, only Personal Effects exists in said package.Now I've been forced to deal with Customer Support where I was asked almost right off the bat, "Did you double check the box?" What, did the rep really think they sent a box the size a Live Doll comes in? The box was barely big enough to contain Personal Effects, so I doubt I missed where Nina might be hiding. (I swear I'm not Francis, Nina, Really!)
Now, after supposedly convincing them I did not receive the book, I have to wait for Amazon to send me my missing book. A book they say they will be sending to me via Two Day Shipping. Let's see if it take this package the 2 days, or 13. Either way, not the best way to keep a customer.
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